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Delivery & Returns

Order Processing & Delivery

For all orders placed between Monday and Thursday our aim is to process and despatch within 1 working day1. Orders placed between Friday and Sunday will be processed next working day, i.e. the following Monday. All orders are eligible for our Free Delivery service. If you require your goods sooner you can use our Express Delivery service at a cost of only £3.99 which is a tracked and signed for 24hr service. If you experience any problems with delivery please don't hesitate to contact us.

We are currently only able to process orders for delivery to a UK address. Should you wish to place an order for delivery to a non-UK address please contact us via the website or email sales@wantdiy.com for an accurate quote.

1 In cases where stock is not held on site there may be a slight delay of up to 1 working day in processing your order. Please see our Terms & Conditions for details of stock availability.

Returns & Refunds

If, for any reason, you are not happy with your purchase or would like to cancel your order just let us know within 14 days of receipt and we will happily issue a full refund, providing the goods are returned to us unused and in their original, undamaged packaging. Unfortunately we cannot issue a refund for any delivery costs incurred in returning the items to us. We suggest using a recorded service when returning goods as proof of postage does not constitute proof of receipt. You can arrange a return simply and quickly using the links in the Your Account section of the website.

Should you wish you return an item(s) you believe is defective, has been damaged in transit or has been incorrectly supplied the please follow the procedure as outlined above, letting us know whether you require a refund or a replacement item. We will arrange for collection of the item(s) by one of our preferred delivery partners. Any necessary inspection of the item(s) will be carried out upon receipt and any refunds due will be processed within 14 days.